주문
1. Homepage-SUPPORT-If you fill out the inquiry form, we will send you a quote through the registered email after confirmation by the person in charge.
2. When payment is made by credit card, check card, or bank transfer, we will send you step-by-step information on product production and delivery to the buyer's contact information.
Yes you can. Please call the Phoneb Customer Center (0507-1340-9828) and we will respond.
Currently, Phoneb Store provides payment methods such as offline credit card payment and deposit without a bankbook.
*The deadline for payment without a bankbook is 7 days from the order date, and the order will be automatically canceled the next day.
Products can be changed through consultation during the product preparation stage, but cannot be changed during the product production stage.
Please understand that the product is made to order after consultation and confirmation of payment.
배송
결제 완료일로부터 4주 이상의 시간이 소요됩니다.
주문 후 제작이 들어가는 주문제작방식임을 참고해주시기 바랍니다.
제작사의 사정 혹은 기타 사유(재료 품절 등)에 의해 배송이 지연될 경우 사전에 연락을 드리고 있습니다.
주말, 공휴일에는 배송이 되지 않는 점 또한 참고해주시기 바랍니다.
Delivery is carried out through an international shipping company and is done by sea, which requires a minimum delivery period of at least 4 weeks. The maritime schedule may be delayed from the initially provided date due to local and maritime conditions, and refunds due to such delays may be difficult. Please make sure to take sufficient note of the delivery period.
You can change the contact information and delivery address before shipping, even in the product manufacturing stage.
We will contact you at every step until the product is shipped,
If you contact us at least 3 days before the delivery date, we will check and help you with the change.
Pricing is different depending on the weight of the product and the distance of delivery.
We will send you an estimate along with shipping costs.
상품문의
The spring and handle are replaceable consumables.
Consumables will be shipped separately if you contact Fonv's official email (fonvservice@gmail.com) or Fonv Customer Center (0507-1340-9828).
Currently black and skinned.
* Please note that there may be slight differences in the color of the product depending on the circumstances of the manufacturer.
*Double Strap / Foot Strap: Washable. We recommend hand washing if possible.
* Wool strap: It is not possible to wash with water. Dry cleaning is recommended.
*Leather: Periodic maintenance is required. It is recommended to remove contamination as soon as possible after it has occurred, and stains caused by cosmetics can be managed with foam cleansing.
At the time of purchase, a quality guarantee is provided and free after-sales service is provided within 1 year based on the date of the warranty.
At this time, a separate cost is incurred for consumable parts (e.g. leather, strap, etc.)
To ensure optimum spring performance, it is usually recommended to replace springs every two years.
Spring strength (tension) is not selectable.
The basic composition of Ponbu is 1 yellow 1 blue 3 red, but it is possible to change the color like 1 yellow 2 blue 2 red.
A/S
A/S can be received and inquired through the KakaoTalk channel 'Fonv Pilates'.
* Free A/S is provided for damages incurred while receiving the product.
When applying for A/S, please take a video or photo of the discolored or damaged part of the product and contact the AS center (Kakao Talk channel 'Fonb Pilates').
* Free A/S is provided for damages incurred while receiving the product.
*After receiving the product, in case of damage due to careless use, take a photo or video and contact the AS center (Kakao Talk channel 'Fonv Pilates'), and paid A/S will be provided depending on the damaged area and stage of damage.
* Please take a picture or video of the damaged part of the product and contact the AS center (Kakao Talk channel 'Fonv Pilates').
* Long-term outdoor use / exposure to moisture and water / product management using special chemicals / scratches caused by sharp objects / exposure to fire is difficult to get free A/S.
The A/S warranty period is free of charge for one year from the date of installation.
Free A/S only incurs travel expenses by region, and parts are free of charge.
For simple repairs, such as replacing parts, you can receive the parts via courier and repair them yourself.
* A/S is provided for damages or defects that occur during repairs by other companies.
* A/S is provided for damages or defects caused by arbitrary modification to other companies.
* After applying for A/S, we will issue a diagnosis (A/S estimate) according to the condition of the product.
* Please check the diagnosis (A/S estimate) and reserve the date and time for your visit.
*Please note that on-site after-sales service for overseas purchases may be difficult.
*When making a purchase, we provide a one-year warranty that includes free provision of A/S manuals and replacement parts required, excluding only the overseas shipping fee. After one year, there will be charges for parts and overseas shipping.
Repairs or damages caused by user negligence, such as repairs through third-party services or damage during product transportation, will be subject to paid A/S.
*Due to the nature of the product, free A/S is not available for seats and consumable parts.
*User negligence includes prolonged outdoor use, exposure to moisture or humidity, use of special chemicals for product maintenance, scratches caused by sharp objects, exposure to fire, and other similar situations where free A/S is not available.
After the warranty period, A/S will be subject to charges.
When applying for A/S, please provide video or photo evidence of the defective part of the product and contact us via our official email (fonvservice@gmail.com) or customer service center (0507.1340.9828).