Question 1

How long does delivery take?

Accepted Answer

It takes more than 4 weeks from the date of payment completion.Please note that this is a made-to-order product, meaning production begins after the order is placed. We will contact you in advance if delivery is delayed due to the manufacturer's circumstances or other reasons (such as materials being out of stock). Please also note that deliveries are not available on weekends and public holidays.

Question 2

Is overseas delivery possible?

Accepted Answer

Delivery is carried out through an international shipping company and is done by sea, which requires a minimum delivery period of at least 4 weeks. The maritime schedule may be delayed from the initially provided date due to local and maritime conditions, and refunds due to such delays may be difficult. Please make sure to take sufficient note of the delivery period.

Question 3

Can I change my contact information and address after ordering?

Accepted Answer

You can change the contact information and delivery address before shipping, even in the product manufacturing stage.
We will contact you at every step until the product is shipped,
If you contact us at least 3 days before the delivery date, we will check and help you with the change.

Question 4

How much is the shipping cost?

Accepted Answer

Pricing is different depending on the weight of the product and the distance of delivery.
We will send you an estimate along with shipping costs.

EQUIPMENT

EQUIPMENT

EQUIPMENT

order

What is the purchasing process?

Can I change the payment method after placing an order?

What payment methods are available?

Can I change the product after ordering?

delivery

How long does delivery take?

Is overseas delivery possible?

Can I change my contact information and address after ordering?

How much is the shipping cost?

Product Inquiry

I need to replace consumables, how do I do that?"

How are product colors organized?

How do I clean the product?

How long is the product quality guarantee period?

How do you know when to replace springs?

Is the spring strength selectable?

After-sales service

Where can I make A/S inquiries?

Is A/S available if the leather of the product is discolored or damaged?

What should I do if the weld is damaged?

What should I do if the product is deformed / discolored / scratched?

What is the A/S warranty period?

Can other companies repair or remodel at will?

What is the process from A/S application to completion?

Is A/S available for overseas purchases?